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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
too many docs asked for again. The whole process took over 3 months. Original signing was cancelled by the closing team 15 minutes before the meeting. Overall communication via email or phone was not that easy and it really felt like my loan was NOT a priority to the closing team. I had to get a hold of my original loan officer, at one point, to get a response from the processors. I understand that a lot of people were refinancing, that is why I accepted the slow movement of my loan.
The process was surprisingly fast even during the current climate as well as easy.
My husband and I had a great experience with PennyMac. The “MyMAC” team especially Sumayrrah was wonderful, professional and customer service was above and beyond with her. She would touch base with us at least twice a week to make sure all our questions were answered and all needed documents were provided. Overall, I would definitely recommend PennyMac to my family and friends (my best friend is purchasing her first home and looking forward to working with PennyMac). My loan officer was awesom
Smooth refinance
Great rates. Friendly service. Only drawback was same documents requested multiple times and delayed response to questions due to large volume of loans being processed. Overall, process was clear and professional.
My refinancing process was seamless and such a breeze thanks to the team at Penny Mac. They made it quick and simple to understand all the steps so nothing was missed along the way. The team was a joy to work with and made me feel at ease at every step of the way.
Customer service was great. Agent was very knowledgeable, courteous, and patient with all the questions I asked. Great experience and will definitely recommend PennyMac to my friends and family.
Everything was smooth communication was great
Performed a ReFi with them and overall happy with the outcome. The customer service was great. The new interest rate and monthly payment is great. The only thing that they need to improve with is the information on the portal. It seems to be lagging. They kept requesting docs that I had already uploaded. Or, the latest documents for me to sign are not the latest. Notary came to our house and closing was smooth.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,629 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.