PENNYMAC

JEFFREY B. 

on Birdeye

5 years ago

I was told by the Loan Originator that I would close at the beginning of October. I had to ask Edna to harass people and escalate on your side to get things moving by the middle of November - and Edna and I received no indication as to what was going on during that month and 1/2 difference. That lack of communication is frustrating, and unacceptable in a process like this. 

Dvon J. 

on Birdeye

5 years ago

Very happy with the Penny Mac team! They took care of everything in a timely manner and were very professional! Kept me updated throughout entire process! 

MATTHEW G. 

on Birdeye

5 years ago

Chris Silva and Aimee Mack did a great job of making everything go smoothly and accurately. They were always available to take my call and answer my questions. Very thorough and professional. 

Heidi R. 

on Birdeye

5 years ago

I was very happy with Brent, he was responsive, professional , accurate. My initial contact, Mark Guillermo, was also excellent. The problem came when I was told before signing that my income was too low, which was inaccurate. Nothing had changed, but no one could explain why it was suddenly lower, even with my bank statements in front of them, the same. That caused me a month of worry and stress, and a loss of confidence in PennyMac. 

ALEXIS D. 

on Birdeye

5 years ago

Smooth process. 

Joseph U. 

on Birdeye

5 years ago

Kyle was a great through the entire process. I was hoping to get it all done a little sooner than expected. However, given the circumstances I thought everything was handled in a very professional manor! 

NAROMIE C. 

on Birdeye

5 years ago

The most wonderful/outstanding service I ever received 👌👌all the agents were fantastic specially Maxwell Mitchell. Way to go team🖐🖐👋👋👏👏👏 

Tony H. 

on Birdeye

5 years ago

Great experience, Representative kept me updated with progress of loan. Will definitely recommend friends to Penny Mac. 

Leigh Ann C. 

on Birdeye

5 years ago

Easy process.