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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
At one point in the process I was having trouble with e-signing and ended up contacting a Mac team member who ended up having to put me through to the tech team. The tech team member that I dealt with was patient and was able help me quickly.
Business response:
Thank you for taking the time to share your experience with us, Dale. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Great service! Kept me updated and answered all my questions in a timely manner.
Business response:
Hi Gabriel - Your feedback is greatly appreciated. Thank you for the review.
Great experience securing my second home loan from PennyMac. Loan officer, underwriters and the support staff were easy to work with. I'll definitely recommend PennyMac to my friends and family.
Business response:
Hi Gautam - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Spoke to a manager and they explained the process better.
Business response:
Hi Jessica - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Braheem Crews was our loan officer. We (my wife and I) have never received the level of customer service as we had from Braheem. His level of respect, professionalism, and overall soft skills made it an absolute pleasure to have worked with him.
Business response:
Hi Joshua - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
None
Business response:
Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great service
Business response:
Hi Kelvin - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Joselyn and Nestor were fantastic team keeping me in the loop the entire process always on the ball great job thank you!
Business response:
Thank you for the positive review, Joshua! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Terrible company with no customer service. Taking advantage of people and lying is their game. Look up the class action lawsuit for ruining people's credit for a start... then read some of the 1 star reviews from real penny Mac customers like myself who have been royally screwed over by them and overcharged. Find a real lender and save yourself the trouble.
Business response:
Hi Daniel - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,946 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.