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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,445 reviews
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Julie M.'s profile image
Julie M. 
2 years ago

Dustin Terrazas was awesome! i’ve had a bad experience in the past, so I kept putting off contacting PennyMac about refinancing. I’m so glad I finally did and got in contact with Dustin. He made the process go smoothly and quickly. Thank you! 

Business response:

Thank you for the positive review, Julie! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Henry D.'s profile image
Henry D. 
2 years ago

Professionalism, quick responses to my questions, clear instructions from the loan team. 

Business response:

Hi Henry - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Victor C.'s profile image
Victor C. 
2 years ago

The experience was good. Thanks 

Business response:

Hi Victor - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Pedro G.'s profile image
Pedro G. 
2 years ago

Yester Gazdjian was extremely informative, responsive supportive and pleasant and made the closing process seamless. Richard Peck listened and formulated a viable option and he made the financial process personal rather than just a loan. 

Business response:

Hi Pedro - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Michael V.'s profile image
Michael V. 
2 years ago

I had some concern with my wife’s work verification process as her workplace was called too many times and having to fax back documentation multiple times 

Business response:

Hi Michael - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Lee W.'s profile image
Lee W. 
2 years ago

If I were to ever refinance or get a new loan I would want to work with the same team of Nathan Riedel and Anna Eng-they were both great👍 

Business response:

Thank you for the positive review, Lee! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Catherine O.'s profile image
Catherine O. 
2 years ago

Norma made the whole experience very pleasant. 

Business response:

Hi Catherine - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

William L.'s profile image
William L. 
2 years ago

Team was great in keeping up updated and aware of what was happening each step of the way. 

Business response:

Hi William - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Joshua W.'s profile image
Joshua W. 
2 years ago

Billy was absolutely amazing. We had an issues and he was attentive and fast on getting things fixed 

Business response:

Hi Joshua - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,445 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.