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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This PennyMac is very bad. I m with PennyMac for 6 months now. I did NOT choose it , but my mortgage was sold to PennyMac. The customer service is terrible and discriminatory. PennyMac will charge you multiple time in a month for one reason. This is insane. And they refuse to correct the wrong charges. The customer service is terrible like hell.
Business response:
Hi Happy - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Started out crazy but I could never have gotten it done without AL he was a lifesaver even though he had a sick child at home going through all the bank and tax info was to much. That man needs a raise for sure.
Business response:
Thank you for the support, Tammy! We're happy to hear you had a positive experience with us. Please give us a call if you ever need assistance in the future.
My Penny Mac Rep, Kaitlyn Russell did a phenomenal job explaining evrythign and keeping me up-to-date on the entire loan process. It was seamless!
Business response:
Hi Andrea - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
everyone who handled the mortgage application were helpful.
Business response:
Hi Robert - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Worst mortgage lender!!! Called multiple times for COVID 19 forbearance and set up auto pay and each time I was told “it was set up” and nothing. If you’re a vet just stay with navy fed or any other bank. If I could give negative reviews I would.
Business response:
We appreciate your review, Mike. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
The communication received from everyone was excellent. I received calls routinely, keeping my loan processing on track. Everyone was easily accessible if I had questions or concerns, and they were all quick to respond.
Business response:
Hi Erica - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
The hold team were outstanding ? on helping me with my processing. I didn't stress out! Keep up the great work ? ?
Business response:
Hi Henry - Your feedback is greatly appreciated. Thank you for the review.
Amy Mac was very knowledgeable. She answered all of my questions. Amy was extremely polite and patient with me. Exemplified excellence
Business response:
Hi Alicia - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
The entire team was soooo professional and amazing every step of the way with great communication!!!! I wished my appraisal was higher but that has nothing to do with the team and I?ll refi with Penny Mac again once value is up and rates are lower.??
Business response:
Hi Sandra - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,086 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.