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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible experience with Penny Mac. This company is the most incompetent team of screw ups I have ever encountered. My mortgage is wayyy higher than I signed for after they completely screwed up my escrow account and claim they sent me a refund check I never received, then upped my mortgage by hundreds. Simply ridiculous. Zero customer service and Account manager Keith Russel will not reach out regarding my account and has lied saying he has called multiple times. I'm furious at this point and these people are a complete jok... read more
Business response:
We appreciate your review, Tech. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I brought my house in 2014, When i first had Pennymac , they were not my fav peoples hwoever, when i refiance my home in 2020 (covid years best time ) , I must say Penny mac has become my fav, Now that i was facing financial issue in 2022, I apply for forbearance loan, they helped me and my famiyl so much , I must said they have been so helpful and so great with everything , now my family and i are good in Financial and we are back making oayment. Thank you PENNYMAC for your services . Sunrise FL
Business response:
Thank you for the positive rating, Isarah! We hope you have a wonderful day.
Both caitlyn & Matt were unbelieveable I will be moving again as soon as the interest rate goes down and I would not think to call any other mtg co than you
Business response:
Hi Sharon - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Thank you Peter for your excellent service.
Business response:
Hi Donald - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Fix your automated emails. If documents are already submitted and uploaded by your team we shouldn’t get automated reminders to upload those same documents again. The staff are wonderful and knowledgeable, it was a great working with Mike and Latrice
Business response:
Hi Randy - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Good experience all around. The customer service was exceptional.
Business response:
Hi Patrick - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
;)
Business response:
Thank you for the positive review, William! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Awesome team at penny mac that helped and assisted us in getting the loan. Thank you so much.
Business response:
Hi Melba - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
My Aunt left me a very small house when I was 17. I have owned 9 houses since then. And Pennymac has to be "the Keystone Cops of Mortgage Companies" what a bunch of "Not on the RIght Page Team" they are HORRIFIC AT BEST AND THERE IS NO "HELP OR SOUP FOR YOU AT THIS GROSS MORTGAGE COMAPANY" who owns this anyway some rich Malabiu that also has stock in Mutual of Omaha which i beleive the two guys that started Mutual of Omaha are rolling in their graves since MUTUAL OF OMAHA DOES NOT DEAL WITH VETERANS OR ANYONE MENTALLY ILL TH... read more
Business response:
Hi Jardin - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,946 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.