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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
great customer service by PennyMac team
Documents were requested again well after I had loaded them on the Portal. For an in-house Re-fi I thought the process took too long and the underwriters were asking for documents that were irrelevant.
Everything worked out fine.
If the team had not misunderstood the laws of the state the house was in, there may have been a month not wasted on going back and forth on multiple issues.
Very poor communication. Hard to reach. Loan officer counted over $2000 of buy down points without my consent.
Great communication
I had inaccurate loan documents at closing saying I owed an amount that I didn't owe and had discussed previously to fix. Had to call the loan officer at the day of signing to clear up the fee owed. Asked for an email saying I didn't owe any thing before signing. After signing was completed I spoke again to the loan officer to ensure the fee was correct. Then still received an email from the title company saying I owed a fee to close. Called the loan officer again to clear the matter up.
I had been working with our original lender for 3 months, when I contacted PMac. PMac gave me a better rate and lower payments within a few days, and told me we could close within a month. We decided to go with PMac the day our original lender called to tell us our closing was the very next day (no notice). We terminated our dealings with them and continued our relationship with PMac. Closing was on time, and we were kept updated throughout. Thanks PMac. (Cesar Fierro)
Our first loan officer apparently left this job the week after we first connected for closing process. No one told us. I had to call weekly to get updates because no one called us at all once we were in escrow. Documents requested we duplicates, not applicable, or unclear as to what it meant. The people were nice, once we would finally get ahold of someone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,213 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.