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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clear instructions, and timely closing even with a global pandemic. Great all around.
Underwriting was horrible. Lack of communication with the loan processor and the loan officer was detrimental to this refinancing event. Patrick Peavy, however, was outstanding. He was caught between underwriting and me. This was one of the worst experiences I've had closing as it was over 2 months late from the original date. This is doubly bad inasmuch as I had my loan with PennyMac and was refinancing an existing loan. Just ok is because of Patrick. without him, the rating would have been poor!
Overall, a good experience. I appreciated the regular updates on the status of my loan. In addition, my questions were promptly and clearly addressed!
not proactive, reactive
My closing was a week earlier than anticipated. It went great and better yet that they were able to accommodate around my schedule on a Friday evening. Thank you!
Great service and great communication
After I had a hard time using the website, they sent out a very nice pafybto assidt with my wife and I to complete the required documents.
Blen was excellent to work with. She made the experience great.
Charisse is a wonderful human being. She is very professional, friendly, knowledgeable and empowering. I'd work with her again and again. Thank you to Charisse and all the PennyMac folks that helped me get this loan approved. It was a very easy process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,657 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.