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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great professional service!
I had a great experience!
Communication through the entire process was not clear
Brent gave detailed, weekly updates on the status of the loan and what next steps I'd anticipate. Very articulate and clear. Documentation gathering process was not too bad either.
My closing cost documents had an issue regarding the total cost of the loan. Three times a notary public had to come to my house to have me resign the documents. I understand time limitation because of covid 19, but having the documents incorrectly filled out and having a notary public come out here 3 times was disheartening. Moving forward with the home loan, I hope that everything will be smooth sailing from now on. Your company came highly recommended by a friend/coworker of mine, thank you.
Not exceptional service. I was told the closing was delayed due to high demand of people wanting to refinance.
We had several issues where we had to resend the same documents 2 or 3 times. The underwriting experience was unacceptable as we had provided all of our documents in a timely manner, but we kept getting questioned about a rental house we own in another state and never received satisfactory responses as to why they said we did not disclose this property (we sent 3 times the mortgage payment and other related documents for this home over a 2 month period).
PennyMac's professionalism coupled with a personal attitude is fantastic. One of the best company's I have worked with. Thank you.
Every process was explain down to the very detail and all info I needed was given to me at once so they left me with no questions at the end of the conversation. Everyone was extremely nice and very patient. Im going to refer everyone to PennyMac! Super happy!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,607 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.