This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Before asking for documents you requested, check to see if received them first. Many documents were not reviewed when sent and we were scrambling at close once they were. I worked way too hard to pay somebody else. Real estate agent said she had never seen anything like it. Lastly, learn the difference in customer service and customer satisfaction. Big difference.
1. When I received calls the time were sporadic and were hard to be available for. 2. Amount of money needed for closing was inaccurate by $2,000. 3. I never received Pre postage that was promised to me in order to send off the closing amount. 4. I had to take tine off of work in order to collect the correct closing amount and to ultimately wire transfer the funds. 5. Agent did not take responsibility of the closing cost mistake. All inconveniences could have been avoided.
Tyra our loan officer was great however the original loan officer who took our application was an answer to answer questions in regards to interest rates that I had as they dropped lower and it was frustrating that he was round about answering questions and not answering them directly as I wished
Our loan officer and processors were friendly, accessible, and knowledgable. We had a great experience.
Penny Mac is awesome! and our loan people worked to make it easy and less stressful for us going through the process!! Thanku Rosario Lopez for all ur hard work and for being there for us every time we had a question! Thanku also to James!! Not one time was any person rude or short with us! Amazing Friendly attitudes and support!!!
Overall a great experience! Being an active duty military member and living in a different country, PennyMac worked with me to complete my refinance process in a timely manner.
Excellent
The process was going well until it got closer to the end. Nicole was generally unprofessional and rude in her communications. She did not handle the closing process well by asking us to sign a document at the last minute and then blaming us for a delay instead of apologizing.
Documents were requested again well after I had loaded them on the Portal. For an in-house Re-fi I thought the process took too long and the underwriters were asking for documents that were irrelevant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,671 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.