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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
During this loan process documents that had already been requested and submitted were requested multiple times after. While going through the process the agent was unable to provide accurate information as it pertained to why closing amounts increased and if certain payments would be applied to my closing amount. During the process I received a few emails that stated that I would be contacted every 7 days in reference to my loan and that was not accurate. Sometimes it would be almost two weeks.
The refinance process was smooth and painless. Thanks!
All the individual I worked with were very professional and completed each task effectively.
This loan refinance experience could not have been any easier. The whole process was described very well and implemented through their web site which was very user friendly. Any questions I had throughout the process were answered by my loan representative promptly and professionally. I couldn't have asked for a better team to work with.
An email was sent with this information.
It was great experience the closing was confusing since they made me wait a whole day for the closing and they didn’t close on that day and have no idea what was going on. Until two weeks later received a call with a new closing date. I think this situation should be communicated more to avoid confusion.
The service was great and there was constant communication with our home lender officer. The process was a bit long but it was understandable due to current situation. I would recommend Pennymac to others for loan services.
I felt like I could not get in touch with anyone when I had a question about my rate being locked. I left messages and emails. Now I'm confused as to how to log into my account to pay the mortgage on December 1. I have not received any instructions on how to do so. I have only received emails about the loan being funded and funds electronically disbursed and now a survey twice. I was waiting until I got info on how to log on to my account with my new loan number and pay my mortgage bf comp
Closing with PennyMac was simple as 1, 2, 3 from start to finish. PennyMac has a great team ready and willing to process your loan request. Take advantage of these great rates.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.