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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The MAC team was agent DeAngelo was GREAT! He was prompt and consistently filled in where the loan officer was lacking. The loan officer I had, Rodrigo, was terrible. Hard to reach, never returned calls or emails and consistently provided wrong information or did not know the answers.
Having competent people working for penny Mac. Decreasing the work load or hiring more loan officers to handle the increase work load. Actually do their jobs and not answer my questions with presumptions and giving me false timelines and hopes because they didn’t actually know the answer or do their job in getting the right answers to me.
Cheree was very helpful over the phone and through email. All questions were addressed in a reasonable time frame and there weren't any surprises. It was as stress free as refinancing a home can be .
Long processing time. Overall result ..good.
Danyell, was very professional. She answered all my questions and told me what to expect during this process. When I counldn't reach Ryan Tang and Danyell stepped right in, emailed him and he responded. Ryan Tang had also told me about no cost closing, but when I saw the documents, there was a 1000,00 cost expected at closing. Danyell, again was able to have it changed so, we had no out-of-pocket expense. Danyell is one of your best agents. Thanks, Mike and Tee
It went very smooth with my Loan Officer and he kept us informed every step of the way.
just awesome people
Humans to answer phones. Not asking for the same documents over and over. Having calls and emails returned timely. Getting amount needed for closing before the Actual day of closing. Better communication..
The procedure was easy to follow. Most request for information was done by email. Penny Mac has a great system to upload your documents on a scanner from your computer. Communication that copies were received was great. Overall a very pleasant experience. Ivan and Jesse did a fabulous job.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,610 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.