This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/a
Business response:
Thank you for taking the time to share your experience with us, Mary. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Thank you L
Business response:
Hi Christie - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Friendly and knowledgeable team to work with
Business response:
Hi David - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
I wish I could give them a zero. I refinanced with PENNYMAC in 2020 and they didn’t pay my property taxes from my escrow . They net my escrow and added the balance to the new loan. (Really)PENNYMAC wrote me a letter in 2023 stating they will be withdrawing $3224.00 from my current escrow in 30 days if I don’t send them a check, Because the property taxes was paid from a corporate account and they need to recover there money seriously though!
Business response:
Hi Tiwana - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you for your patience and your professionalism!
Business response:
Hi Anthony - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Very frustrating to deal with PennyMac. They are holding on to our insurance money, it’s bean over 3 weeks. And now we have to show what has been repaired, after hurricane Ian.
Business response:
Hi Anniko - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I found Yester to be very professional. She had patience and helpful in explaining things to us. She was thorough in knowledge regarding the company she was representing. Pleasant in her speaking voice.
Business response:
Thank you for the positive review, Linda! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great service from all involved to me securing this loan. I was updated throughout the process
Business response:
Hi Frederick - Your feedback is greatly appreciated. Thank you for the review.
super easy to work with and no surprises! love that they would give you update even if nothing new to report.
Business response:
Hi Jason - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,112 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.