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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,088 reviews
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Ruben H.'s profile image
Ruben H. 
on Birdeye

a year ago

Matthew Mercado made the process seem flawless. 

Business response:

Thank you for the positive review, Ruben! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Gordon K.'s profile image
Gordon K. 
on Birdeye

a year ago

Eventually with a whole lot of patience on my end gathering all the paper work to submit per request can drive you crazy.But an on going help from the loan offer was a big help  

Stephen T.'s profile image
Stephen T. 
on Birdeye

a year ago

The loan officer made acquiring the loan this loan a lot easier than expected. We are very pleased with the service. Any issues with documents were etc. was on my end. We are extremely satisfied with everyone at Pennymac. 

Business response:

Thank you for the positive review, Stephen! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Clarence M.'s profile image
Clarence M. 
on Birdeye

a year ago

The issues that were problematic originally stemmed from the sr. loan officer that in my opinion grossly misrepresented the terms to me in which I agreed for a VA refi. The VA required residuals were either omitted or intentionally left out. 

TONY S.'s profile image
TONY S. 
on Birdeye

a year ago

I think it went smoothly  

Business response:

Hi Tony - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

DANIEL K.'s profile image
DANIEL K. 
on Birdeye

a year ago

Loan Officer as well as all Others that worked on the process did an exceptional Job..  

Business response:

Hi Daniel - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Valerie M.'s profile image
Valerie M. 
on Birdeye

a year ago

Super smooth and streamined experience! 

Business response:

Hi Valerie - Your feedback is greatly appreciated. Thank you for the review. 

Ronald P.'s profile image
Ronald P. 
on Birdeye

a year ago

It was great service that was provided  

Business response:

Thank you for the positive review, Ronald! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Timothy G.'s profile image
Timothy G. 
on Birdeye

a year ago

Great 

Business response:

Hi Timothy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,088 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.