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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,949 reviews
Select a rating
PERRY C.'s profile image
PERRY C. 
on Birdeye

a year ago

Great job! 

Business response:

Thank you for taking the time to share your experience with us, Perry. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

TAMMY S.'s profile image
TAMMY S. 
on Birdeye

a year ago

Everyone was so friendly and helpful!I did this refinance by myself and was very unsure about how to do it. They guided me through and everything was done very quickly. I'm so glad I decided to stay with Pennymac.  

Business response:

Hi Tammy - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply* 

James R.'s profile image
James R. 
on Birdeye

a year ago

The PennyMac, by far, beats the competition in rates and customer service. The amazing PennyMac team provides a unique experience. Since 2018 the fantastic PennyMac team has outperformed, winning my 2 refis deals and my recent purchase. Thank you  

Business response:

Hi James - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

ROBERT B.'s profile image
ROBERT B. 
on Birdeye

a year ago

Staff very knowledgeable of their profession. Staff was also courteous and warm. 

Business response:

Thank you for the positive rating, Robert! We hope you have a wonderful day. 

Sonia G.'s profile image
Sonia G. 
on Birdeye

a year ago

I was extremely happy with the prompt responses and professionalism they all had. I definitely will refer family and friends to your great staff 

Business response:

Thank you for taking the time to share your experience with us, Sonia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Shannon B.'s profile image
Shannon B. 
on Birdeye

a year ago

Joselyn an Micheal were awesome. Made the process very simple and easy 

Business response:

Thank you for the positive rating, Shannon! We hope you have a wonderful day. 

Thomas L.'s profile image
Thomas L. 
on Birdeye

a year ago

Travis, Rashawna and Manny were great  

Business response:

Hi Thomas - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating. 

LENWOOD H.'s profile image
LENWOOD H. 
on Birdeye

a year ago

This is my third experience with PennyMac loans. PennyMac has this process down to a science. Every team member is knowledgeable, helpful and courteous. I have recommended PennyMac to friends and family as I really feel your service is extraordinary. 

Business response:

Hi Lenwood - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply* 

Cassidy S.'s profile image
Cassidy S. 
on Birdeye

a year ago

Fantastic service!  

Business response:

Hi Cassidy - Your feedback is greatly appreciated. Thank you for the review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,949 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.