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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We appreciated Ben and Ray getting us to close on time on time. Until they took over, we were getting so frustrated. Our Agent and I would text and leave voice voicemails with no prompt replies and were very concerned if we would make it to close on time. PennyMac needs to limit the number of people handling an account. We were told on several occasions that everything was complete, then another person would say something else was needed. We had never experienced this problem before.
Nothing to add
It was a very stress free experience. Thanks!
It was fast almost no paperwork. The closing was sooner than I expected. I love it
We had great response and the closing was very fast. All the PennyMac customer service people were very knowledgable.
The customer service was painless, they explained everything every step ,they sent email to update you,and call every couple days to let you know any updates or to see if you had any questions.
I think you need more choices to answer the question - three is not enough. Just OK was below where I wanted to respond but great was not the answer either. 4 out of 5 or 8 out of 10 is the range I would give the process.
As a former loan agent, knowing the loan process, I have to say our experience was seamless. And the fact we closed in less than 30 days was an incredible surprise!!
I really appreciated that Michelle followed up with me consistently just to inform me of the slightest details during the process. Everyone I spoke with or had any contact with was very pleasant and very informative. This was by far the best professional experience I’ve had in a very long time. Great job everyone and thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,002 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.