PENNYMAC

Bryan O. 

on Birdeye

5 years ago

Good experience. I would highly recommend Penny Mac. 

ANTHONY P. 

on Birdeye

5 years ago

Elizabeth was always available, friendly and helpful. 

Lyndsay S. 

on Birdeye

5 years ago

Sarah was very nice to work with and answered any questions quickly. 

SHAHNILA D. 

on Birdeye

5 years ago

There were two people that we worked with at PennyMac for this refinance process. The first was a loan officer, Neal Renzi and the second the home loan specialist, Sarah Guevara. The "Great" experience we had pertains to our interactions with Sarah. She was excellent at communicating, got back to us promptly and answered all of our questions well. However, Neal was condescending and we had to insist numerous times for him to run a couple of different scenarios for us to get the best option. 

Dawn E. 

on Birdeye

5 years ago

Great service 

RUBY T. 

on Birdeye

5 years ago

EXCELLENT CUSTOMER SERVICE 

ANDREW G. 

on Birdeye

5 years ago

I was a nervous customer going through my first refinance. Every time I called in, I was able to get all my questions answered and updates on the timeline. I am very grateful for all the time Ceista spent with me on the phone. 

Jason H. 

on Birdeye

5 years ago

The lady I initially spoke with was awesome!! She answered all my questions! To this day I am still waiting on a call back from Barbara with an answer to my question about cash due at closing. 

CRISTIN S. 

on Birdeye

5 years ago

I had to reschedule my closing 4 times due to paperwork being inaccurate. This was very unprofessional and inconvenient. Additilly, I had to send my POA to the title company myself due to them never receiving it. When I spoke with Rebekah, she could never get me a straight answer to why the process kept getting messed up.