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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Original loan officer suddenly was taken off and replaced. The replacement didn't know why. Long lengths of time without communication. Whole process took nearly 6 months. No explanation for delays. I didn't like not being able to communicate directly with 2nd loan officer. Processing website is too confusing and I couldn't locate documents I had uploaded to it. Multiple places on processing website that seemed like duplicates or just for my reading; unclear what still pending
Excellent communication and timely service.
Questions were never answered quickly. I always felt that we had to catch our loan processor up on our loan each time we talked. It was extremely stressful and it wasn’t until we were able to talk to Lara Leighton directly that things went smoothly. Thanks Lara!
The portal is a mass. It does not show what documents had been uploaded and time like other vendor's portal. The portal does not confirm the document uploaded success or not. The portal is the not like other lender's portal which showing your loan status and all documents uploaded. Also when the document uploaded, it is not confirmed how soon the document officer can view. Looks like it will take a day?
Great experience! Very easy, very streamlined, and the whole process was pleasant!
The whole process went good. Communication was greatly appreciated between us and our loan processor. It went as planned in a timely matter.
Closed fast and easy.
Once I finally got through on the phone line, the process was great and took less than one month. I was frustrated that you kept sending me emails to refinance and then it was impossible to get to a human being.
Great, easy process!
PENNYMAC has a 4.5 star rating with 48,622 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.