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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The process to close was simple and easy!
This is probably the most convenient mortgage lender out there. Thanks to Ms. Elizabeth of Pennymac, my refi process was made easy!
No explanation of the closing costs before hand. Loan included $2,000 coming back to us which we didn’t ask for or know about until we went to sign the closing documents. Closing date was 3 months after we applied. Had to upload pay statements 3 times. Closing costs were too high.
The entire refinance process was without issue and every employee was such a pleasure to work with. Each one engaged me as if I were their only client and treated me not only professionally, but also with kindness and care. I highly recommend PennyMac- the whole process couldn’t have gone better! The documents were accurate and the notary was great!
The customer service was great. However, I wasn't thrilled with how long it took to close. I believe we started June/July & didn't close until October. Theurty was wonderful at always calling me back promptly to let me know they were working on it & keeping in touch with me about items needed. He did a wonderful job.
Poor communication
Na
The process took at least 6 weeks longer than it needed to, and ultimately cost us an extra $2000.00. Our original loan agent disappeared on us and stopped responding to communications. We eventually got our account transferred to a new agent, Antonio who did his best to finish all the work. Mostly it was a long a frustrating process. We had to send several pieces of paperwork over multiple times because the process took so long..
The refinancing experience was relatively straight forward.
PENNYMAC has a 4.5 star rating with 48,624 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.