PENNYMAC

Lonnie M. 

on Birdeye

5 years ago

The consistant professionalism and support. Tks and be blessed 

Margaret M. 

on Birdeye

5 years ago

Just felt like the closing process wasn’t communicated. She said I could wire the money but no help at closing with how to wire or a timeline for how long I had until I could wire the money. 

Michael W. 

on Birdeye

5 years ago

This was a wonderful experience 

DANIEL L. 

on Birdeye

5 years ago

Efficient and concise. The entire process was elaborated at the beginning and the team answered all my questions throughout 

ROSA R. 

on Birdeye

5 years ago

PennyMac Loan Services, LLC provided me with a great rate for my mortgage for a 20 year period of time. The staff really know how to provide customers with friendly advice and superior service. 

Geraldine A. 

on Birdeye

5 years ago

A phone conversation would have been extremely helpful. The communication was very lacking. Too many people handling the loan process. All the papers requested from us was delivered within a week yet it took months to close to which it caused some requested docs to expire through no fault of us. Extremely disappointed in the whole process. 

Jonathan R. 

on Birdeye

5 years ago

The overall refinance process took way too long and it was overly complicated with the amount of information needed even though PennyMac has held our mortgage for almost a year before we refinanced. Several emails I sent went unanswered. We had to schedule our closing three times, which is unacceptable. The first two times we were simply blow off, no call, no show. No apology or acknowledgment for wasting our time. We were almost at the point of looking at other lenders for refinancing. Just ok. 

FATIMA V. 

on Birdeye

5 years ago

Great customer service, returned calls same day if not next day, process was easy to follow and understand, knowledgeable staff and refi was quick. 

Francisco L. 

on Birdeye

5 years ago

I wasn't given a phone call to tell me the loan had funded and money was wired.