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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
After the sale of a property that was financed with Pennymac, per their customer service agents and “managers”, that due to their processes and procedures, I am now left without the return of my escrow and unused mortgage insurance. Further, I've spent countless hours on the phone with them, only to hear “sorry, I am unable to help you.
Business response:
Hi Glenda - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Loan Officer Kathy Smith was wonderful. Document disclosures a little overwhelming.
That’s what counts we got there!
You and your PennyMac team were outstanding!
The whole experience was amazing. It was a great deal of paperwork, but I know it was a very thorough delve into our ability to pay.
Overall, the process was very good.
It was fantastic, I knew everything in advance.
Both Jennifer and Gracie were excellent. A delight to work with
There was some initial confusion on what needed to be signed and what was uploaded from me
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,088 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.