PENNYMAC

Lou B. 

on Birdeye

5 years ago

I was not pleased about the naming convention on the documents. If I had to sign 100 docs I would say half of them had one name and the other half had another name. I thought this was all worked about prior to closing. But at the end of the day I liked the rate and the numbers in how it will help my family. But the docs was disappointing and having multiple names seems a little lazy and unprofessional. 

PAUL H. 

on Birdeye

5 years ago

My closing was the easiest one yet. Communication was great and I was not asked to send duplicate paperwork, which has frequently in my experiences. Top rate and extremely professional. 

ROSARIO G. 

on Birdeye

5 years ago

Working with Kami was the best experience I’ve had. She explained everything in a way that was simple to understand. I’m not tech savi and She was very patient. Very easy to talk to, friendly. Thank you Kami 

SASHA V. 

on Birdeye

5 years ago

n/a 

Richard Malinowski J. 

on Birdeye

5 years ago

Everything was explained clearly and the process move without any issues 

Scott E. 

on Birdeye

5 years ago

Thanks 

Kristina W. 

on Birdeye

5 years ago

The whole process took far too long, 2-3 months. A specific document was requested several times after I sent it. I had to speak to representatives and even a supervisor a few times to clear it up and get the process moving forward. The whole process was tiresome. I would recommend reviewing the process for opportunities to streamline it and make it easier for customers. 

Connor W. 

on Birdeye

5 years ago

Everything went smooth. 

MELYSSA R. 

on Birdeye

5 years ago

My answers are NOT a reflection of Ms. Christmas, she was very helpful and a pleasure to work with. This process took extremely long. Information was not communicated between PennyMac processors. I had to have my credit ran 2x, and my home appraisal almost expired. The only saving grace for this process was my title company pulling through last minute, a company I picked myself. I am thankful that my loan is closed, but I feel PennyMac couldn't care less about me and is very very unorganized.