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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When someone gives you a time frame of when you can answer calls, call during that time. I had to adjust my sleep schedule for you guys. I work graveyards and said that I can answer calls starting at 4:15pm or before I go to bed at 8am. Tell me why is it I kept getting calls between 9am-1pm? It's felt like it was done on purpose since I had left multiple voicemails about what times you guys could 100% reach me. You guys weren't very accommodating
n/a
It was fairly easy and working with Ceasar was great he took the time out when I called and he always called me back.
Sandra was great, she always showed great attitude and customer service. I would like work with Sandra again for my next loan
My experience with Penny Mac was great from the get go they showed me that they are able to match any offer that I get outside of that and they would work with me and they made sure that that did occur at the end of the course there were some hiccups but they were taken care of in a timely manner and the team do you showed me that they would meet my expectations which made the experience of great and I’m grateful that things worked out the way they did
Barbara was wonderful and very patient answering all of my questions.
Great experience, I definitely use for my next loan!
Took a while with the demand for loans at this time, but overall the process was smooth with very good communication.
When I was handed off from the loan agent (David) to the "loan team", Rebekah...it was explained this is to give the customer better responsiveness and a 1-stop shop experience to closing. Well, the service rep never had the latest info, so she was always either telling me something I knew from being on the portal, or having to "get back to me" after she spoke with the original agent, the closing team, you name it. I also was told there would be updates...there wasn't. Very disjointed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,664 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.