PENNYMAC

RODJINAE B. 

on Birdeye

5 years ago

My penny Mac team was great to work with. They communicated well and were on top of the refinance process. 

JERRY J. 

on Birdeye

5 years ago

My rep Ariele did a great job for. Me The COVID work at home thing slowed things down a bit but everything moved along nicely Ariele and the Mac Team delivered as promised and I am very pleased with the transaction 

Amy P. 

on Birdeye

5 years ago

Great 

Jana H. 

on Birdeye

5 years ago

Communication was lacking to me and amongst their own associates. I was the one finding mistakes and bringing it to their attention. Penny Mac was disorganized, And messed up the closing 3 different times. I would never recommend them or use them again, 

Summer L. 

on Birdeye

5 years ago

I began refinancing on 7/15/2020 and was told the process would be complete by 9/1/2020. I signed closing documents on 9/28/2020. It was extremely difficult to get in touch with anyone at PennyMac to get any answers. I was asked multiple times for the same documents. I wasn't able to get clear, straightforward answers to majority of my questions. I received an email stating PennyMac had "determined my house was in a flood zone". My house has never been in a flood zone. Very "unpleasant". 

Lori N. 

on Birdeye

5 years ago

Very easy from beginning to end. 

DAMON B. 

on Birdeye

5 years ago

Better communication. Quite often, it was hard to get through to them or for them to respond to a question. 

TEX B. 

on Birdeye

5 years ago

1. Very little documents required of me. 2. Communication was consistent and thorough. 3. Signing documents was streamlined and simple, at my home! 4. A to Z, best loan process I have experienced. 

Mark K. 

on Birdeye

5 years ago

Process from start to finish went smoothly. Professionals at every level