PENNYMAC

ALLEN M. 

on Birdeye

5 years ago

More communications confirming settle date and time. More information about when closing checks would be sent and finally more timely copies of document sent to customer. I still have not received documents. Closing agent was late for appointment. 

William F. 

on Birdeye

5 years ago

Excellent communication and follow up 

Nancy C. 

on Birdeye

5 years ago

I had a great experience with my PennyMac refinance. They made the process quick and easy and explained each step along the way very clearly. I would recommend them with great confidence to anyone who needs help with the home loan process. 

MIRIAN M. 

on Birdeye

5 years ago

Jason, Ed and his team gave great customer service and were very responsive when I had a question. I want to thank them for their service during this difficult time everyone is experiencing, 

ADRIAN Cazares C. 

on Birdeye

5 years ago

This is my second transaction with PennyMac and I'm very pleased with their service and specially the rates, also their customer's website is very useful, thank you for helping me refinance my home loan at the best rate in the market. 

Miguel Barreto J. 

on Birdeye

5 years ago

The ball was dropped multiple times on our loan. First, my SSN was incorrectly input into the system and credit report could not be pulled. I was never notified until I received a call, After the appraisal, that my file was going to be closed because you were missing information that I was never told was missing. Finally after 7 months we closed. The notary lost our entire closing file/FDX package. Not notified. Again. After a week we were finally told the docs were closed. Unprofessional. 

Anthony F. 

on Birdeye

5 years ago

The refinance process took forever. At one point, I almost wanted to cancel it. There was a bit a miscommunication between Penny Mac representatives. However, it was cleared up in the end. 

Roxanne L. 

on Birdeye

5 years ago

Jenny was very pleasant and informative! If she said she would call, she did. She is definitely an asset to PennyMac! 

FERNANDO C. 

on Birdeye

5 years ago

Since the moment we were contacted by an agente, we felt confident that we were in good hands. They answered all our questions and made the process really smooth. They do not waste your time requesting unnecessary documents. Kami was great. I appreciate keeping us informed of the process. I also appreciate how the agent that conducted the closing was so courteous and took sanitary precautions seriously.