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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,633 reviews
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JANELLE E.'s profile image
JANELLE E. 
on Birdeye

3 years ago

The process was fast and easy, and we were able to get where we wanted to be with very little pain. Xavier was persistent with his communications and took the time to ensure everything was moving along as quickly as possible. Super happy with this experience and glad we chose to stay with PennyMac. 

Albert Sanchez J.'s profile image
Albert Sanchez J. 
on Birdeye

3 years ago

Process was quick and easy. Great communication and great people to work with. I have no complaints. Thanks M.a.c. Team. 

JUSTIN B.'s profile image
JUSTIN B. 
on Birdeye

3 years ago

Had a good experience refinancing with PennyMac 

JOHN C.'s profile image
JOHN C. 
on Birdeye

3 years ago

Very professional and courteous at all times, kept us informed every step of the process, simply put:(Painless), Thanks for Everything 

Rafael Molina J.'s profile image
Rafael Molina J. 
on Birdeye

3 years ago

Had a great experience on refinancing our home thru penny mac. Even with COVID they were able to accommodate all my requests and everyone I worked with was courteous and professional. 

NICHOLAS C.'s profile image
NICHOLAS C. 
on Birdeye

3 years ago

It was unacceptable how the cash to close changed so drastically upwards until I complained, and it magically went down again. Also, the cash to close/closing disclosures were never sent to me every time it updated. We had to reschedule 4-5 times for the closing because of the cash to close rising in error by a ridiculous more than twice the amount, and then because of the backwards process of date/time scheduling for closing. 

Melinda S.'s profile image
Melinda S. 
on Birdeye

3 years ago

Everyone involved communicated and got back with us right away through the whole process. The loan actually closed a lot sooner then excepted which was wonderful for us. 

Shantelee J.'s profile image
Shantelee J. 
on Birdeye

3 years ago

PennyMac personnel were friendly and responsive to my questions and concerns. Thank you for assisting me with our refinance needs! 

Shannan N.'s profile image
Shannan N. 
on Birdeye

3 years ago

Will and tim are amazing and actually treated us like we’re human beings noting but respect and always answered my calls and questions we will always use penny Mac 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,633 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.