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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,183 reviews
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Daniel S.'s profile image
Daniel S. 
5 years ago

Regular outreach to keep me posted on loan progress was appreciated in order to know everything was proceeding as scheduled 

James N.'s profile image
James N. 
5 years ago

Our experience with PennyMac has been very good and the refinance went very well way above expectations. Thank you so much for for all of the help and information. 

Adrian Dawley I.'s profile image
Adrian Dawley I. 
5 years ago

Pennymac was a pleasure to do our refinance with. Minimal amount of paperwork, mostly electronic documents..Answered all questions thoroughly and quickly. Much appreciated! 

Melinda H.'s profile image
Melinda H. 
5 years ago

The service was excellent. Always kept me in the loop and answered all of my questions promptly. 

Stephanie M.'s profile image
Stephanie M. 
5 years ago

During the initial call with my lender I was told that we would be able to avoid submitting paperwork such as our last paystubs, past taxes, etc. which are just kind of annoying to track down between my husband and I. It's not the end of the world but the "easy" process was what sold me on PennyMac over switching lenders so I felt EXTREMELY betrayed that I ended up having to not only provide all this information, but I'm pretty sure some of it I had to provide twice. 

Dominic V.'s profile image
Dominic V. 
5 years ago

The experience was timely and overall pleased 

Sean M.'s profile image
Sean M. 
5 years ago

Great experience. 

JEFFREY A.'s profile image
JEFFREY A. 
5 years ago

Our refi experience with PennyMac was quick and simple. There weren’t many hoops to jump through and we were kept well informed along the way. Three weeks start to finish and all done electronically. Closing took place in our home. You truly can’t go wrong with Brent Kapaun and his team at PennyMac! 

NOSAKHARE I.'s profile image
NOSAKHARE I. 
5 years ago

Great customer Service 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,183 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.