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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
5 Star
Everything went real smooth
Justen Hunt was my loan processor and we had a nightmare with this guy. We were promised a guaranteed closing date and they fell short one whole day. From the start, we let Justen and PennyMac aware of our moving situation, that we are moving from CA to TX. After telling me that we were one whole day ahead two days prior to our promised closing date, Justen calls me the day before that we will not be signing at the time that was scheduled and will be 5 hours later and even that never happened.
My Loan Officer Nathan Riedel was excellent And Andrew Reta was helpful. The issues I had pertained to the Closing. My Loan was scheduled to close on 9-29-20 at 11:00AM. However My loan was delayed without warning. After making over 50 phone calls, leaving voicemails to my Ben Clifford and his managers, I finally received an email (no phone call) 3 hours after the scheduled closing. This caused major problems with many people and additional expenses for myself. The culpability lies with PMAC.
It was great working with Ceista. She checked in each week to give us an update and was always available to answer questions. She made the process very simple and did a fantastic job!
I thought there was a $1200 loyalty credit, I was later told that was just a promotion.
The application process was efficient.
I was pleased with the services of Nicholas Myer and others that I spoke to in the beginning of the process. I am not an Attorney, however, to the best of may understanding all documents were submitted correctly and I have to have confidence in the process. The Notary gave me documents to sign and being a PennyMac client already, I feel confident that all documents were processed and submitted for signature in good faith. No surprise. Willie Carpenter 8134 Silverleaf Way , Sacramento, Ca.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,664 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.