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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Marked down didn't close when expected.. Its a busy time for mortgage loans right now so its understood why. Had a great experience with PennyMac team during process with communication about closing. Decided to stay with Pennymac after a bad run in with Quicken loans. Glad I stayed with the Mac
Closing was fast and an easy process from start to finish.
I was very PLEASED with the whole refinancing process by the pennymac team!
N/a
The refinance process was very quick.
The process was so easy and all done in a timely manner. Service was great, communications were clear. A positive experience!
1. Scheduling appointment to sign closing documents: it took several calls, half were not returned by PennyMac. Finally we scheduled an appointment via a live phone conversation, but didn't receive any email confirmation. We called PennyMac as date approached to confirm, but no reply to our Emails or Voicemails-they didn't actually schedule it! So we had to schedule another date. 2. Closing docs: I saw 2 errors & send 3 emails & 1 voicemail with zero response & they weren't fixed.
Daily , Lisa and the MAC Team were very professional and a pleasure to work with. Im aware of their (unprecedented) volume of refi's and new mortgages. Daily took a much-deserved very brief paternity LOA which put a bit of strain in communication and difficulty when some numbers changed during the refi process. I have A+ credit and Ive gone through the mortgage and refi process many times so I know that details matter and communication is key. All in all it went well. the refi went through
Great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,633 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.