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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great
Communication was lacking to me and amongst their own associates. I was the one finding mistakes and bringing it to their attention. Penny Mac was disorganized, And messed up the closing 3 different times. I would never recommend them or use them again,
I began refinancing on 7/15/2020 and was told the process would be complete by 9/1/2020. I signed closing documents on 9/28/2020. It was extremely difficult to get in touch with anyone at PennyMac to get any answers. I was asked multiple times for the same documents. I wasn't able to get clear, straightforward answers to majority of my questions. I received an email stating PennyMac had "determined my house was in a flood zone". My house has never been in a flood zone. Very "unpleasant".
The Loan processor communicated every step of the loan process and answered all my questions.
Very easy from beginning to end.
This was a drawn-out process where our expected closing date was pushed back several times, prompting multiple document requests. One time, documents were sent by email and were not opened or filed, and this too pushed our closing back further. Charisse is great, but that was a dropped ball.
Better communication. Quite often, it was hard to get through to them or for them to respond to a question.
1. Very little documents required of me. 2. Communication was consistent and thorough. 3. Signing documents was streamlined and simple, at my home! 4. A to Z, best loan process I have experienced.
The loan process was efficient. PennyMac employees were professional & knowledgeable. This is the 2nd time I used PennyMac. I definitely recommend their services! Thanks for the refinance!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.