PENNYMAC

JASMINE R. 

on Birdeye

5 years ago

My experience you PennyMac was exceptionally pain. I am recommending PennyMac to everyone I know. Additionally, you don't need a lender, they are your one stop shop! They do it all...😀 

Nicholas T. 

on Birdeye

5 years ago

First, my loan office was terrific. That was a stellar process. Everything beyond that was unacceptable. The communications with my loan representative went unanswered for several days at a time with no recourse. Guidance was not provided when asked, questions went unaddressed, and appointments were not confirmed. There were significant disconnects between the information provded via automated emails and information communicated by representatives. 

Jonathan W. 

on Birdeye

5 years ago

Refinance process much longer than expected. Loan officer Michael was great. Toni was great as well just needs to respond to emails promptly and stop sending canned emails feels very impersonal. Update document section of website, does not work well. Do not include cash to close on website, changes often and causes confusion/concern. Cash to close changed at the last minute, notary almost missed seeing the new docs. Luckily it turned out to be less than expected. Required extreme patience. 

ANDREW P. 

on Birdeye

5 years ago

Jason Hord was amazing. He delivered unsurpassed customer service and he made the process fun! I love PennyMac and they are lucky to have Jason on their team. 

Jourdan R. 

on Birdeye

5 years ago

The refinance process was smooth & simple!! And it took much less time than I thought. Thank you PennyMac for making this a stress-free process!! 

Kevin N. 

on Birdeye

5 years ago

My time was important to them big thumbs up to them . I really can’t believe how easy it was for me and the wife to have a way to achieve are dream of putting in a pool . I will go as far to say that are case worker needs a raise she was perfect in telling us of everything going on and she always checking the status for us , damm it she needs a raise 😊 

Eduardo M. 

on Birdeye

5 years ago

very good experience with pennymac 

TIMOTHY C. 

on Birdeye

5 years ago

Lisa-Danielle Lane did a great job. It was the process of the closing documents being incorrect. The last minute document requirements that were already sent prior. 

Janet P. 

on Birdeye

5 years ago

There was a lack of communication between the different people processing the loan. I was asked to submit the same documentation multiple times. It was hard to get in contact with a representative. Overall, it was a very frustrating/stressful experience.