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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,169 reviews
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GONZALO A.'s profile image
GONZALO A. 
4 years ago

Thanks 

Sanja K.'s profile image
Sanja K. 
4 years ago

On point information, quick action and excellent communication made us no stress went thorough refinance. Thank you PannyMac, Jennifer and Phill. Great job! 

Hector B.'s profile image
Hector B. 
4 years ago

I am truly pleased in my experience and privilege of working with Brianna Koke through this entire process! It has been years since I’ve experienced such a professional in their field. I hope everyone would have as delightful experience as I did! Kudos, Job well done! 

Kenny J.'s profile image
Kenny J. 
4 years ago

We used Pennymac in the past and were big fans!! This experience was awful though. Communication process was terrible. Liem was the fastest to respond to us, but was the third loan processor we had been assigned so we were always confused on who to talk to. Also - when it came time for the closing disclosure, we found multiple errors and kept asking for corrections. We ended up being the one helping Liem balance the CD correctly, which didn't give us much confidence. 

GERALD RUSSELL S.'s profile image
GERALD RUSSELL S. 
4 years ago

I had 72 hours to speak with someone about my loan. I called at least eight times and left messages, no call back. I spoke with someone and they assured me that they were getting me in touch with my loan specialist. It never happened. I am highly upset about that. If someone want to contact me now my phone number is 706-464-4160. My name is Gerald. I am highly upset and I think this is totally unsatisfactory that no one contact me in a timely manner. 

Malisa G.'s profile image
Malisa G. 
4 years ago

Antonio was very helpful, always kept me updated and closed on my refinance on time with no issues! I would highly recommend penny Mac to anyone looking to refinance or new mortgage loans. Thank you for being so great and making my experience easy and stress free!! 

Joseph S.'s profile image
Joseph S. 
4 years ago

PennyMac is the best loan service we have ever dealt with. 

DWIGHT S.'s profile image
DWIGHT S. 
4 years ago

PennyMac made the refi process simple and easy! Macy Brown did an exceptional job with communication and assistance. Thanks to the entire team!!! Best wishes!!! 

SUJIT R.'s profile image
SUJIT R. 
4 years ago

trouble-free experience!. Thanks for making this process smooth. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,169 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.