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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience
Promises were made an not kept. We did everything we were instructed to on our end and completed communication and documentation before the deadlines. We could never get clear answers as to what was holding up the process, and other departments were difficult to get in touch with. Our closing agency did not have any communication from PennyMac until the day we were supposed to close and that was only to notify them that we would not be closing.
Ruben, my loan officer- was spectacular. He communicated promptly and clearly. Once my documents went into closing status though it was nearly impossible to get any communication back from Benjamin or Ray. E-mails went generally unanswered. And the few that were answered were only replied to after 3-5 days of my having to leave voicemail. The only positive I have to say is for Ruben, who was excellent. And that things actually closed on time due to my and the title company's vocal persistence.
The loan process with PennyMac was great. The loan team was professional, courteous, effective, and efficient. They did everything they said they would do and everything went according to the schedule provided. Cmmunication was clear and timely. I highly recommend the PennyMac loan team.
Great process!
Nicholas was very communicative throughout the whole process. He was quick and very clear to explain to us what the next step was in refinancing our home. We never had to question whether or not we had uploaded the file correctly because we would receive a phone call thanking us for submitting the necessary documents. Everyone I spoke to was kind and friendly and I knew exactly where my application was in the process. I was thankful to be in the know. Thank you PennyMac and Nicholas Hagan.
The weekly calls advising the process was still moving forward instead of me having to call for update.
My representative was knowledgeable and very patient.
Would recommend PennyMac to all my friends. I was very please with the process of our Refi. Quick and painless. LOL
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,638 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.