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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was easy and quick
X
Good service
Communication is great. Loan Officer, Donald Lucas is very responsive and has great Personality and answered all my questions in a timely manner. Gina is also great.
As this was the first time we have ever refinanced, I would call Icenia with random questions. 🙂 She always was happy to help and took the time to answer my questions.
The entire process, end-to-end, was one of the most painful customer experience processes I've ever experienced. The only saving grace was Grace Kapaun. After over 10 attempts to escalate to Icenia's manager, I was finally able to escalate over him and work with Grace. She pulled this process back on track, saved my business, and was consistent and delightful to work with. Without her, I would have haulte the process entirely and gone elsewhere.
Great service
Poor communications skills. Unprofessional loan processors using the pandemic as an excuse not to reply to emails or return phone calls. After 2 months of incorrect paperwork, lack of communications and 2 failed closing appointments, Ms Adams was the Manager that saved this relationship.
Refinancing with Pennymac is the most convenient process I have ever experienced. The online program is top notch and no time wasted. Online payment is a breeze. Thank you for what you do.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,171 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.