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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/a
Overall experience was great. Best deal that I could find when I was shopping around. Even though point on my loan were high the interes was low which result in low monthly payment. Service and results were great and fast. Thanks
Current rates have apparently created a very busy market in which there are more loan requests than there are people to process them. Thus, I understand why it took so much longer than expected. What I didn't appreciate was, for example, being asked for a document that I had already provided and then having my question ignored when I asked why they needed it again. And they tell me they will have to charge extra for subordinating a loan that was being paid off by the new loan.
Process was easy and fast!
The refinance process was so easy and communication from the lender was great! We appreciate all your hard work!
I had a very streamlined, professional and pleasant experience dealing with PennyMac Loans. I was already a satisfied customer when I decided to look into refinancing my mortgage. As soon as I submitted my online request, their representatives got right back to me with follow-up phone calls and emails. Communication was excellent. I was never left in the dark about what I needed to do and when I needed to do it. I am thankful to Mr. Brent Kapaun for his professionalism and coaching throughout.
No communication with Miss Payton I asked for a call back several times never heard anything at all she kept requesting the same documents over and over and over again which were not needed very very poor communication would not recommend Pennymac to do a refi at all she needs to go find another job
Easiest refi ever!
PennyMac made the process easy. Communication was hard sometimes with getting an official closing date due to Covid-19. Once that was in order it was smooth. THANK YOU
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.