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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service
Everything was fabulous with PennyMac and the Mac Team as a whole. One complication at the end but they were quick to fix it. In todays world perhaps the hiccup happened due to someone's illness - but it was quickly fixed. Thanks for everything.
Quick and easy. It was great a experience.
Very easy process. Thank you to all that handled the refinance.
It took 5 months to close. We were not contacted about the process of the loan and where we were at. Questions were not answered and we received horrible customer service. I had to speak to a manager on two separate occasions. I still have not received a response to the last email that I had sent Mariely and I'm sure I will never hear back from her on it either.
.
My loan officer (Jason Stevens) was exceptional and I was happy to stay with PennyMac. Upon transferring to an approved refinance it was the worst experience I've ever had. My MAC Team was rarely responsive. Your telephone customer service was horrible.The paperwork was wrong and we had to cancel and re-sign. Nowhere was there an opportunity to elevate as we were told loan officers "did not have phones". This will be the last time I work with your company.
Great experience throughout the whole process!
Great Customer Service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.