This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Norma was excellent! Very responsive and quick to find resolution. Highly-qualified and very professional.
still cannot believe that we actually closed in less than (2) weeks from my original call to PennyMac. Glad we chose to refinance with the bank that has held our mortgage for the last several years. very impressive.
Both Joe Kirleis (processing) and John Kimble jr. (sales) were both responsive and helpful with everything. Having worked in the industry in the past I know how difficult it can be to move loans along with required processes and waiting for document requests from clients. They both completed their work with efficiency and professionalism.
Everything was on schedule and as advertised.
Adam Key was not responsive at all. I reached out to him 10+ times, and after I committed to the refinance he only returned my message once. He provided terrible customer service.
It took a little longer than expected, but other than that everything went well.
The changing of loan processors should have been clearly communicated to me. I was working with a Kayla for some weeks and they changed to Aida, with no notification. Around my closing, I wasn’t sure what to expect and didn’t receive confirmation from the title agency- I contacted Aida- with no response so I figured it out on my own. Just better communication would have been appreciated. Also- understanding it is busy times, each loan processors attitude could have been a bit better.
PennyMac made the loan process and refinancing easy and explained everything clearly. My loan officer Robert was great and communicated with me weekly on how my loan was progressing and what was needed from me to expedite the process. Due to the COVID-19 pandemic the process did take a little longer than expected but everything went smoothly and worked around my schedule to accommodate me.
Penny mac made my refinance effortless. They were able to offer me a lower rate than another company, and it required almost no work from me since I already had my loan with them, they had all needed documents. I started with another company and quickly went to see if lenny mac could offer me lower because the other company said off the bat "we won't need to do this or this or this" and then every week since something changed and they do need these documents and this info. Penny mac 100% great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.