PENNYMAC

Jeremy R. 

on Birdeye

5 years ago

I do not want to contribute to this. 

Tonya J. 

on Birdeye

5 years ago

Everything that I was told was spot on accurate. It was a great experience. They answered my questions truthfully and didn’t give me any run around. Thank you so much. 

ARMANDO L. 

on Birdeye

5 years ago

thank you again :) 

MELISSA E. 

on Birdeye

5 years ago

Close on time - 3 months was WAY too long for this process, Especially since our mortgage was already with PennyMac. Accurate and timely communication and responses to questions would be good. Having one or two key communicators would help - the only time we got responses seemed to be if we directed the questions in blanket emails to everyone ever having part of the process. We almost walked away more than once, had we done so the first time, we would have closed faster with our second lender. 

Casey R. 

on Birdeye

5 years ago

Clear and efficient communication. Refinancing closed with plenty of time to spare. 

Steven S. 

on Birdeye

5 years ago

this was so easy i would tell my family and friends 

Janet T. 

on Birdeye

5 years ago

Clear communication, easy document upload, and an overall smooth process. 

NAOL J. 

on Birdeye

5 years ago

Awesome service and also very quick process overall! 

Richard D. 

on Birdeye

5 years ago

Too often the answers to our questions were vague and when answered often late. Confirmation of received documents left us continually calling for clarification. Times and dates stated were never met. Repeated requests for the same documentation was annoying. The online account website is not as friendly as it can be, compared to many others.