This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The initial application process and follow-up was excellent which primarily is driving my Great rating and the loan did close on time as planned. However, there is room for improvement in the mostly e-mail driven process. Some instructions to complete tasks are not very clear and likely are contributing to some unnecessary confusion for the customer and the lender as well. The personnel involved are doing a very good job..the process needs to continue to improve for a better experience for all.
The only thing I had an issue with was the closing amount, which was not clearly communicated to me at any time (though I was given estimated closing costs a couple times, that were thousands higher than the actual cost), with the final numbers not communicated to me at all. I had to seek out the Title company myself to get that information. Other than that, while it was a lot of documentation to provide, it went fairly smoothly.
The entire process was seamless from the first call to closing. Highly recommend.
timely no problems
Regular outreach to keep me posted on loan progress was appreciated in order to know everything was proceeding as scheduled
Our experience with PennyMac has been very good and the refinance went very well way above expectations. Thank you so much for for all of the help and information.
The service was excellent. Always kept me in the loop and answered all of my questions promptly.
I waz impressed with the process and how smoothly it went.. of all my mortgage experience this was the quickest. I wl recommend my friends and family to penny msc for their home loan needs. Thsnks again fif everything
During the initial call with my lender I was told that we would be able to avoid submitting paperwork such as our last paystubs, past taxes, etc. which are just kind of annoying to track down between my husband and I. It's not the end of the world but the "easy" process was what sold me on PennyMac over switching lenders so I felt EXTREMELY betrayed that I ended up having to not only provide all this information, but I'm pretty sure some of it I had to provide twice.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,638 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.