This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nick was great to work with!
Everyone was very responsive and answered my questions. This process was painless.
Communication was poor or non-existent. Time frame was constantly moving back. Every interaction was frustrating or unpleasant. I constantly wished that someone else would take over and process my loan.
The whole process took about two months. Documents sent were full of errors and it took three or four iterations to get them correct. Total errors amounted to more thank $10k. Even at closing the numbers were still incorrect and closing had to be rescheduled. Contact person could not provide answers or reasons for errors and I had to drive the process. Final straw was when I received another person’s confidential Disclosure Documents. It was not a user friendly or professional process
Tami Soto was such a pleasure to work with. She guided us through the process and answered all of our questions in a very timely manner. She was always very helpful and pleasant. I would highly recommend Tami and Penny Mac to all of my friends and family. Cathy J.
PennyMac personnel made my loan process proceed smoothly, timely and in a very convenient fashion. I'm very pleased with their entire process.
The loan processing agent Marcia Wiggins was outstanding and extremely helpful throughout the loan process. The problem is the loan officer Ryan Tang. He was beyond TERRIBLE. He never answered my questions. He also LIED to me abt not paying for Aug and Sep once the loan closed in Aug. I closed in Aug and yet pennymac reported me to the credit bureau for delinquent payment which caused my credit score to drop heavily abt 84 points and he didn't care. Such a terrible loan officer. I will NEVER
Barbara was great - a few times it took her a while to get back to me, but I understand there are many people trying to refinance. The Title Company was ridiculous. My closing was rescheduled at least 5 times, maybe 6. They didn't come when they were supposed to be here, once they came later than scheduled - and at 8:30 on a Saturday night, I had no way to obtain secure funds. If it weren't for Barbara's patience and perseverance, I would not have completed the process.
She was very pleasant to deal with and was prompt to return phone calls.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.