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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
It was great experiencing this process as a single homeowner. I feel if I had to go through this process all over again. it was a good experience on what to do and what to look for If I had to purchase another house.
The process when very smooth for me. The team took the time to make sure all my questions where answered. They where also very knowledgeable and patient. The team always keep me update on each step of the process. I had a great experience working with the team.Thank you for making the process smooth and timely. Frank
Drew took time to explain the he process and had a pleasant approach
No
By far, this was the most seamless refi I've ever completed. Thanks for a great job by all.
The closing process for our loan went very smooth and was not delayed. The people at PennyMac were very helpful and answered our questions in a timely manner.
The first thing I would suggest is to change the way the loan processors are contacted. Calls and emails are touted to this centralized system so I can never talk my loan processor that day, that moment. If I have a question I have to wait for X amount of days for someone to get back to me. By that time I have 2 more questions. If I have a follow up question to the answer, there goes more time waiting. Extremely inefficient. Extremely frustrating.
Couldn’t reach anybody to answer my questions. Took much longer then was told. Thankfully my closing attorney called me the day before or everything would have been messed up.
Xavier was very helpful through our refinance process we were able to drop 2 points off our rate!
PENNYMAC has a 4.4 star rating with 48,154 reviews.
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.