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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,154 reviews
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ANTHONY T.'s profile image
ANTHONY T. 
4 years ago

It was great experiencing this process as a single homeowner. I feel if I had to go through this process all over again. it was a good experience on what to do and what to look for If I had to purchase another house. 

Franklyn A.'s profile image
Franklyn A. 
4 years ago

The process when very smooth for me. The team took the time to make sure all my questions where answered. They where also very knowledgeable and patient. The team always keep me update on each step of the process. I had a great experience working with the team.Thank you for making the process smooth and timely. Frank 

Marta F.'s profile image
Marta F. 
4 years ago

Drew took time to explain the he process and had a pleasant approach 

Micheal P.'s profile image
Micheal P. 
4 years ago

No 

Fredric F.'s profile image
Fredric F. 
4 years ago

By far, this was the most seamless refi I've ever completed. Thanks for a great job by all. 

Kevin F.'s profile image
Kevin F. 
4 years ago

The closing process for our loan went very smooth and was not delayed. The people at PennyMac were very helpful and answered our questions in a timely manner. 

Dora B.'s profile image
Dora B. 
4 years ago

The first thing I would suggest is to change the way the loan processors are contacted. Calls and emails are touted to this centralized system so I can never talk my loan processor that day, that moment. If I have a question I have to wait for X amount of days for someone to get back to me. By that time I have 2 more questions. If I have a follow up question to the answer, there goes more time waiting. Extremely inefficient. Extremely frustrating. 

AMY K.'s profile image
AMY K. 
4 years ago

Couldn’t reach anybody to answer my questions. Took much longer then was told. Thankfully my closing attorney called me the day before or everything would have been messed up. 

ROBERT C.'s profile image
ROBERT C. 
4 years ago

Xavier was very helpful through our refinance process we were able to drop 2 points off our rate! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,154 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.