PENNYMAC

Mason B. 

on Birdeye

5 years ago

Elizabeth was great to work with. She was exceptionally helpful and very patient with my many questions. She made the process very straightforward and low-stress. Thanks, Elizabeth! 

PEARLY Lacoste G. 

on Birdeye

5 years ago

I used you before and it was easy, so I hoped it would be just as easy. Juan did a wonderful job. Thanks to all of you at PennyMac. Pearly Giroir 

Herbert D. 

on Birdeye

5 years ago

Every thing was great 

Timothy A. 

on Birdeye

5 years ago

. 

MICHAEL O. 

on Birdeye

5 years ago

From the beginning to the end, the very first phone call all the way through I was always briefed as to each stages of the loan and was treated well by everyone I spoke to or received an email regarding the loan process. It was a great experience all the way through. 

CARA B. 

on Birdeye

5 years ago

We switched people we were dealing with multiple times. Each time it was unclear whether the new person knew what was going on with our loan. There were gaps in communication between people. One of the loan processors was completely unable to answer any of my questions and just kept telling me the questions would be answered at a future step. When the notary arrived at our house for closing, the paperwork was incorrect and it took over an hour to get someone on the phone to address the issues 

Corey R. 

on Birdeye

5 years ago

0 

VENKATA C. 

on Birdeye

5 years ago

Despite everything done online and remote, the process went quite smooth even though a bit delayed 

JAMES A. 

on Birdeye

5 years ago

From start to finish, all representatives were attentive, helpful and clear on all steps throughout the entire process. Closed on re-fi ahead of schedule. Very satisfied with service and support. Thank you.