This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
More communications confirming settle date and time. More information about when closing checks would be sent and finally more timely copies of document sent to customer. I still have not received documents. Closing agent was late for appointment.
Excellent communication and follow up
Jason, Ed and his team gave great customer service and were very responsive when I had a question. I want to thank them for their service during this difficult time everyone is experiencing,
Great customer service.
This is my second transaction with PennyMac and I'm very pleased with their service and specially the rates, also their customer's website is very useful, thank you for helping me refinance my home loan at the best rate in the market.
The ball was dropped multiple times on our loan. First, my SSN was incorrectly input into the system and credit report could not be pulled. I was never notified until I received a call, After the appraisal, that my file was going to be closed because you were missing information that I was never told was missing. Finally after 7 months we closed. The notary lost our entire closing file/FDX package. Not notified. Again. After a week we were finally told the docs were closed. Unprofessional.
The refinance process took forever. At one point, I almost wanted to cancel it. There was a bit a miscommunication between Penny Mac representatives. However, it was cleared up in the end.
Jenny was very pleasant and informative! If she said she would call, she did. She is definitely an asset to PennyMac!
Since the moment we were contacted by an agente, we felt confident that we were in good hands. They answered all our questions and made the process really smooth. They do not waste your time requesting unnecessary documents. Kami was great. I appreciate keeping us informed of the process. I also appreciate how the agent that conducted the closing was so courteous and took sanitary precautions seriously.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,638 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.