PENNYMAC

Shawn M. 

on Birdeye

5 years ago

The majority of the problem was with VA appraiser however penny Mac requested documents through the 1st person I spoke to and the 2nd person I spoke to that still were not there after we closed that I had to get to the final closing people just so they would finance the loan 

Elizabeth K. 

on Birdeye

5 years ago

Heather was great! Answered all my questions quickly. She made the process very easy. She is the standard that all of your employees should aspire to be! 

Maksim K. 

on Birdeye

5 years ago

We were mostly frustrated with the lack of communication from Jennifer who was assigned as our loan “specialist”. We understand that PennyMac is busy with the interest rates being so low, but this was excessive. She never replied to ANY of our emails or voicemails. She only called us when we would send an email to Rob and he would get in touch with her to call. Even then, she only called 2 times to let us know shes going to find out information and get back to us, but she never followed through! 

Liju P. 

on Birdeye

5 years ago

Even though the entire process took almost 2 months Patrick & team did an excellent job on closing the house. My special thanks to Teresa Henry-She was very pleasant and responded back quickly. she was a big help and absolutely incredible. She was always available to answer all my questions and I would highly recommend her to anyone buying a home! 

Elveret M. 

on Birdeye

5 years ago

very good, helpful and always eager o answer questions 

RICHARD F. 

on Birdeye

5 years ago

Only had to sign documents. very easy. 

JOSE G. 

on Birdeye

5 years ago

Penny Mac was a great service. It took a little while to have a solid communication with the loan officer but the closing officer was perfect! Thank you Ronsha! 

Desiree A. 

on Birdeye

5 years ago

communicate in a professional manner. anytime we called there was never anyone who answered we had a closer relationship to the voicemails than actual people. and emailed communication/ responses made no sense to the questions we had expressed. this survey is supposed to be for monisha, i do not know who that is. I should know who i am supposed to be rating. the process was easy, however frustrating because we never talked to a real person. 

JULIE C. 

on Birdeye

5 years ago

My answers do no refelct how My'esha Allen helped in this process. She was amazing and helped every step of the way. However, the rest of the team failed over and over when it came to the appraisal documents. There was poor communication from the appraisal team which caused our loan to be pushed out for 2 months. We were supposed to close the end of July, but we closed in September. Overall we were disappointed with the time it took to complete our loan.