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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was fine. Paperwork often did not match what we were told. My husband was who spoke to the representative when there were issues or concerns. The closing we were told one time then notary called the day of closing and said it was another time, stressed me out, and my husband had to call and complain to get the time right. Little things made the experience ok, not great.
Jesse was clear and concise when describing my options to refinance in the beginning. From that point forward, the processing of my loan was a different story. Upon logging into the portal, many of my documents weren’t accepted via Safari browser (or so I was told) and I had to email separately. Additionally, several requests were made for the same documents due to a change in loan officers midway through. Subsequently, my loan did not close in time and they charged my a late fee of $57.31.
Simple process, helpful people. Thank you all.
Good experience from start to finish. Any questions I had were answered quickly and knowledgeably.
The process was overall painless and the staff was professional. The only concern was the waiting to hear details on the current status as it moved through the milestones and the incomplete closing requirement for my state. The end result was great and I would definitely recommend.
At the onset of the refinance process I communicated to the loan officer that we needed to address the name change to my married name.We were weeks away, I was still emailing both my mac team/loan officer with questions looking for clarification to avoid expiration of interest rate locked in. Name change had still not occurred and this closing required 2 notaries.The notary was unsure until the morning of if he we were closing. I was unsure throughout the majority of the process.
Everything was done so quickly and accurately
Danyell was great from the start, answered all my questions and helped me refinance my house within weeks. Thank you!
My unpleasant experience had NOTHING to do with Rob, he was great! This process took way longer than it should have and way too many hiccups to count, I truly believe Rob was the only one who did everything he could start to finish, the issues were NEVER on his end only on other individuals and he handled it like a champ. In the future I would suggest a more clear path with who deals with what, we had multiple requests from 10000 different people but Rob was the only constant. thank you Rob!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,641 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.