This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Too many pennymac reps involved little coordination conflicting answers or no answers at all. Calls not returned emails not answered.
Service was wonderful from start to finish!
Delightful & easy to work with. Michael and Jennifer were fabulous
very well done
Xxx
My Penny Mac experience was the 2nd time refinancing as a 1st time homebuyer, and I MUST SAY, ALL of the people that I had contact with were calm, relaxed, helpful, KNOWLEDGEABLE, and really filled in my blanks of knowledge, explaining THOROUGHLY my questions!!!! Thanks with MUCH gratitude to EVERYONE who worked with us!!!!
My feedback is not directed solely at Hilda, but with the overall process. I was matched with loan supervisors who were non-communicative, not helpful, and delayed my loan by months. The only person who did an exceptional job was Jason Carvalho! Thank you to him. Loan officers should not have so many clients that they are not available to speak with each client more than once a week (or longer) and should have a direct line where they can be reached.
Liem was exceptionally helpful and patient with me. Always was available to speak with me and give answers to my questions.
Completing our loan online was a new experience for us. Communication was clear. If we had a question it was answered in a timely manner. It was not complicated for us and everything went smoothly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,641 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.