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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Constant change in closing figure by underwriting left the process stressed. Ivonne explained aftwr show was provided and answer from underwriting. Note Please make sure my old mortgage shows paid in full. I recieved a call seeking a payment after i closed Thats unacceptable not ivonne fault
I was not able to get consistent service from the person assigned to my account. Every communication was done by a different person acting on her behalf. The process took much longer than expected. When documents I already sent in were not received it took 2 weeks before I got an email it was not received. The time between communications was too long. The time to complete the process from when I had everything submitted was too long.
We were hoping the process would be completed 4-6 weeks. Our time frame was much longer.
Andrew did a great job. The periodic check ins where great kept me well informed.
N/a
Refinancing was fast and easy . Got a great rate.
Good Communication from start to finish
The process was easy enough to follow. I was very happy to do the closing at my residence. The agent kept me informed and promptly return phone calls and emails. Four stars.
Documents I provided were requested for again. Sometimes my emails went unanswered and I needed to email again. The processing agent did call and email me with status updates which was good. Some of the final closing costs were rolled into the principal which I had asked to not happen but I didn’t want to delay closing so I just accepted it.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,968 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.