PENNYMAC

Prasanna R. 

on Birdeye

5 years ago

The amount of time taken to close the refinance was ~3 months- understand there is some impact from COVID - but this is totally unacceptable. I am not happy with some of the charges that were included in closing - this was supposed to be a zero closing loan but there were a few that were included and not mentioned to me. Same documents were requested several times and there was lot of confusion. ..  

CHRISTOPHER W. 

on Birdeye

5 years ago

Molly was good at the end of the loan. However, there was confusion with closing numbers and it involved me spending more time with Floyd on the phone to figure it out. Numbers should be 100% before a call is made to the client prior to closing. This is the 2nd refinance with Pennymac and it was a much worse experience than the first time. I can't fault Molly for the whole thing. It was obvious the company's entire system was overwhelmed due to the extremely low rates. 

YOHANDRA L. 

on Birdeye

5 years ago

It was a pleasure working with Raveena Taylor and PennyMac !! 

JOGESH P. 

on Birdeye

5 years ago

The refinance process was very smooth. I just only spent sometime on my initial call for my refinance, after that it was a breeze and I just had to sign the papers at the end and we were done. Couldn't have asked for a better experience 

Mary R. 

on Birdeye

5 years ago

REFI went very smoothly. Good service! 

Carlos L. 

on Birdeye

5 years ago

Besides the time frame and providing documents more than once. The service I recieved from Molly Christmas was great 

Andrew P. 

on Birdeye

5 years ago

Professional and courteous. Answered questions I had and helped the process! 

Scottie L. 

on Birdeye

5 years ago

It take a by long time.. 

Carroll G. 

on Birdeye

5 years ago

You all were very professional and did a great job Thank You carroll