This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Edna was very responsive and helpful with my loan.
Great experience.
Prior to closing day there were issues w/the online portal that delayed my already lengthy closing length by an additional four days. Also, portal issues required me & my loan specialist to spend hours finding a workaround f/me to receive a document for signature. Lastly, a few of the automatic emails sent out when a request for documents is added to the portal could provide more information on signature deadlines. I’d like to stress none of these issues were my loan specialist’s fault.
Very quick and Easy
Not at this time
Great service for my FHA streamline loan. Thank you much!
it was very rough start to the process. I had filled out the application online and then was put on hold for a long time and never received any information after that. Finally made a post about the poor customer service received and got a call from William Slater who sped the process along. It took over a month from start to finish. Shaitrice Culver then began working my loan and kept me informed of the process and how the loan was coming along. Good experience because of them.
My overall experience was great! I had no problem with the PennyMac Team, they were very thorough and helpful. PennyMac made me a happy homeowner. I personally like to thank the Loan officer Anthony Soto for walking me through the process, and Barbara Fernandez for making sure everything was together and answering all my questions. They work good together.
I love PennyMac. Now do to the fact of this being my first home, so first time refinancing as well, a lot of things were like a foreign language to me! However, all of my questions were answered thoroughly and everything explained to me in great detail. I am pleased with the service of my PennyMac Team!! Thsnk you all!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,647 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.