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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,656 reviews
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Diana C.'s profile image
Diana C. 
4 years ago

The process was almost too easy! I received weekly updates. Very happy 

Ibeth M.'s profile image
Ibeth M. 
4 years ago

The process for refinancing my home was super easy! I was up to date throughout the whole process & Rashawna checked in with me weekly. When it came down to closing , directions were very clear. Will definitely recommend PennyMac 

Timothy A.'s profile image
Timothy A. 
4 years ago

. 

CARA B.'s profile image
CARA B. 
4 years ago

We switched people we were dealing with multiple times. Each time it was unclear whether the new person knew what was going on with our loan. There were gaps in communication between people. One of the loan processors was completely unable to answer any of my questions and just kept telling me the questions would be answered at a future step. When the notary arrived at our house for closing, the paperwork was incorrect and it took over an hour to get someone on the phone to address the issues 

Corey R.'s profile image
Corey R. 
4 years ago

0 

JAMES A.'s profile image
JAMES A. 
4 years ago

From start to finish, all representatives were attentive, helpful and clear on all steps throughout the entire process. Closed on re-fi ahead of schedule. Very satisfied with service and support. Thank you. 

Steven S.'s profile image
Steven S. 
4 years ago

this was so easy i would tell my family and friends 

Janet T.'s profile image
Janet T. 
4 years ago

Clear communication, easy document upload, and an overall smooth process. 

NAOL J.'s profile image
NAOL J. 
4 years ago

Awesome service and also very quick process overall! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,656 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.