PENNYMAC

Roger W. 

on Birdeye

5 years ago

Information was given and questions were answered in a timely manner. 

Desire B. 

on Birdeye

5 years ago

I thought Jamie and Micharl Krabacker did very well, and were friendly and prompt. In general it was a great experience, at the beginning as someone whom has never refinanced. I should of asked more questions, and a bit more detail would have been helpful. Other than that it was great, they worked with me very well, I just did not do enough research on my own, thank you all so much. 

GREGORY M. 

on Birdeye

5 years ago

Process was easy and quick 

Kevin S P. 

on Birdeye

5 years ago

X 

LAURA H. 

on Birdeye

5 years ago

Good service 

MATTHEW M. 

on Birdeye

5 years ago

Julia Shupe was amazing. She was the initial person we worked with and very helpful. Joya was extremely difficult to get ahold of. She did not return calls or emails. There were 2 times that we were scheduled to sign our documents, but then they never showed up to do the signing. I couldn't get in touch with Joya to find out what was going on. When she would call, she was totally oblivious to what was going on. I finally had to go back to Julia and ask if she could get in touch with Joya. 

EDUARDO S. 

on Birdeye

5 years ago

Communication is great. Loan Officer, Donald Lucas is very responsive and has great Personality and answered all my questions in a timely manner. Gina is also great. 

Kevin I. 

on Birdeye

5 years ago

Poor communications skills. Unprofessional loan processors using the pandemic as an excuse not to reply to emails or return phone calls. After 2 months of incorrect paperwork, lack of communications and 2 failed closing appointments, Ms Adams was the Manager that saved this relationship. 

EDWIN B. 

on Birdeye

5 years ago

Refinancing with Pennymac is the most convenient process I have ever experienced. The online program is top notch and no time wasted. Online payment is a breeze. Thank you for what you do.