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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Grace and Jamie were amazing at helping me through the process. I couldn't have asked for better people.
Business response:
Hi Anthony - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
From the moment we called & spoke with Michael, he went above & beyond to effectively communicate with us & meet our needs & more. We got transferred to Joselyn. She was just as exceptional as Michael in communication & knowledge. We are so happy!
Business response:
Thank you for taking the time to share your experience with us, Enrique. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
The whole experience was easy and very enjoyable
Business response:
Hi Timothy - Your feedback is greatly appreciated. Thank you for the review.
The process is extreme and should be made less stressful since you all are looking for transparency from your Customers, you too can participate in search for information for your underwriting team and make it less frustrating by doing Peace Meal.
Business response:
Hi Monica - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The process of our loan was very simple, quick and handled very well by the whole Pennymac team.
Business response:
Hi Curtis - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The team was so good thank goodness you have very nice people working at Pennymac they made it all happen for real just want to thank everyone one the team for getting our forever home done for us thank you thank you
Business response:
Hi Wilson - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Letisia Gonzalez was an amazing processor. Always there to answer my questions and guide me though the process. Great work !
Business response:
Thank you for the positive review, John! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Service and professionalism were at the top of the scale. So glad we went with PennyMac.
Business response:
Hi Mark - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
There were way too many emails about additional services, one telling me about services was fine, but I did not need one every other day. I also had issues every time I tried to sign into my account.
Business response:
Hi Peggy - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,949 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.