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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,622 reviews
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Joshua M.'s profile image
Joshua M. 
2 years ago

Braheem Crews was our loan officer. We (my wife and I) have never received the level of customer service as we had from Braheem. His level of respect, professionalism, and overall soft skills made it an absolute pleasure to have worked with him. 

Business response:

Hi Joshua - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Daniel's profile image
Daniel 
2 years ago

Terrible company with no customer service. Taking advantage of people and lying is their game. Look up the class action lawsuit for ruining people's credit for a start... then read some of the 1 star reviews from real penny Mac customers like myself who have been royally screwed over by them and overcharged. Find a real lender and save yourself the trouble. 

Business response:

Hi Daniel - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Tech D.'s profile image
Tech D. 
2 years ago

Horrible experience with Penny Mac. This company is the most incompetent team of screw ups I have ever encountered. My mortgage is wayyy higher than I signed for after they completely screwed up my escrow account and claim they sent me a refund check I never received, then upped my mortgage by hundreds. Simply ridiculous. Zero customer service and Account manager Keith Russel will not reach out regarding my account and has lied saying he has called multiple times. I'm furious at this point and these people are a complete jok... read more

Business response:

We appreciate your review, Tech. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Isarah M.'s profile image
Isarah M. 
2 years ago

I brought my house in 2014, When i first had Pennymac , they were not my fav peoples hwoever, when i refiance my home in 2020 (covid years best time ) , I must say Penny mac has become my fav, Now that i was facing financial issue in 2022, I apply for forbearance loan, they helped me and my famiyl so much , I must said they have been so helpful and so great with everything , now my family and i are good in Financial and we are back making oayment. Thank you PENNYMAC for your services . Sunrise FL  

Business response:

Thank you for the positive rating, Isarah! We hope you have a wonderful day. 

Donald C.'s profile image
Donald C. 
2 years ago

Thank you Peter for your excellent service. 

Business response:

Hi Donald - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating. 

RANDY K.'s profile image
RANDY K. 
2 years ago

Fix your automated emails. If documents are already submitted and uploaded by your team we shouldn’t get automated reminders to upload those same documents again. The staff are wonderful and knowledgeable, it was a great working with Mike and Latrice 

Business response:

Hi Randy - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Patrick C.'s profile image
Patrick C. 
2 years ago

Good experience all around. The customer service was exceptional.  

Business response:

Hi Patrick - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

William H.'s profile image
William H. 
2 years ago

;) 

Business response:

Thank you for the positive review, William! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

MELBA NAVA M.'s profile image
MELBA NAVA M. 
2 years ago

Awesome team at penny mac that helped and assisted us in getting the loan. Thank you so much.  

Business response:

Hi Melba - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,622 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.