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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,622 reviews
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John P.'s profile image
John P. 
2 years ago

Owen is outstanding and was a GOD send! Edna is so outstanding!! great to work with, this lady deserves to be the go to person in charge of the Florida PenneyMAC Office both Owen and Edna GREAT,  

Business response:

Hi John - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

ELOY C.'s profile image
ELOY C. 
2 years ago

This was a great and pleasant experience. Everyone was amazing and professional. 

Business response:

Hi Eloy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Bryan A.'s profile image
Bryan A. 
2 years ago

Overall experience was pleasant and easy to navigate. Any and all questions, even on weekends, were answered almost immediately via phone, text, or email; someone was always available. Special thanks to Matthew Mercado and Tanairy Rodriguez!! 

Business response:

Thank you for taking the time to share your experience with us, Bryan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

RALPH L.'s profile image
RALPH L. 
2 years ago

The PennyMac team for my Home Equity Loan was terrific in all respects. Great customer service with timely follow-ups and great communication! Owen and Norma were awesome and they are to be commended for their wonderful personal service!! 

Business response:

Hi Ralph - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

William R.'s profile image
William R. 
2 years ago

I just wanted to personally thank Ade for the way she got things going in the beginning of the refinance and also want to thank Latrice for all of her help. 

Business response:

Thank you for the positive rating, William! We hope you have a wonderful day. 

VERONICA M.'s profile image
VERONICA M. 
2 years ago

I really appreciate the clear communication during the process. 

Business response:

Thank you for the positive review, Veronica! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Christopher H.'s profile image
Christopher H. 
2 years ago

My original loan officer was initially very helpful but overall difficult to get in touch with and I almost completely canceled working with penny Mac until I try again with a different loan officer who was amazing. 

Business response:

Thank you for the positive review, Christopher! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

JAMES Z.'s profile image
JAMES Z. 
2 years ago

Sandra was fast and efficient. She handled things in a professional manner and allowed me to trust her to handle the stress of the paperwork so I could continue to pack for the move without worrying  

Business response:

Hi James - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating. 

Dawnel N.'s profile image
Dawnel N. 
2 years ago

Jamie was wonderful  

Business response:

Hi Dawnel - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,622 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.