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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,001 reviews
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TIMOTHY W.'s profile image
TIMOTHY W. 
2 years ago

I had a great experience!!!! 

Business response:

Thank you for taking the time to share your experience with us, Timothy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

JACQUELINE B.'s profile image
JACQUELINE B. 
2 years ago

Everyone was wonderful and extremely communicative 

Business response:

Hi Jacqueline - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply* 

OSCAR F.'s profile image
OSCAR F. 
2 years ago

Very helpful and communicative 

Business response:

Hi Oscar - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Tammy R.'s profile image
Tammy R. 
2 years ago

Andrew and Edna were absolutely AMAZING in every way! They both were willing to help me in any way needed. Andrew listened to my needs and provided professional support. Edna checked in with me weekly and was very supportive and patient with me. 

Business response:

Thank you for the positive review, Tammy! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Darth P.'s profile image
Darth P. 
2 years ago

Buyer beware!!! Pennymac made this the single worst experience of my life and if I could give them 0 stars I would!!! During the refinance the inspector said he found a "mold like substance" in the bathroom and said my house paint might have lead due to age of house, neither of which could be verified since he "doesn't have the training or equipment to test." So we went round and round over which repairs needed to be prioritized for an escrow holdback to be done. During a three way call with the construction company the lo... read more

Business response:

Hi Darth - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply* 

Darth P.'s profile image
Darth P. 
2 years ago

Buyer beware!!! They made this the single worst experience of my life and if I could give them 0 stars I would!!! During the refinance the inspector said he found a "mold like substance" in the bathroom and said my house paint might have lead due to age of house, neither of which could be verified since he "doesn't have the training or equipment to test." So we went round and round over which repairs needed to be prioritized for an escrow holdback to be done. During a three way call with the construction company the loan o... read more

Business response:

We appreciate your review, Darth. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

RUBEN I.'s profile image
RUBEN I. 
2 years ago

Everyone was good and the loan was handled very smoothly 

Business response:

Thank you for the positive review, Ruben! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Tristin H.'s profile image
Tristin H. 
2 years ago

Everyone was so pleasant and assisted me with anything that I needed. The responses were very timely! The process was easy. 

Business response:

Hi Tristin - Your feedback is greatly appreciated. Thank you for the review. 

GRACIE S.'s profile image
GRACIE S. 
2 years ago

Both Christopher and Edna where so pleasant to work with 

Business response:

Hi Gracie - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,001 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.